Help and FAQs
- Download Price Lists
- Order Fast from Last Viewed Items
- Place an Order
- Product Search
- Check Product Inventory
- Find Product Information
- Accounting Help – Review Orders & Invoices
- Archive Shopping Carts (Project Staging)
- Clear Cache to Experience the Latest Version of AccessPFS
- Controllers – How to Manage Users on your Account
Q: Printing Error: I get an Error Message saying The requested resource is not available when I try to print orders, invoices or confirmations from the AccessPFS site.
A: If you’re using Internet Explorer, please try using another browser such as Google Chrome or Mozilla Firefox. You can also try clearing your cache (See “Clear Cache to Experience the Latest Version of AccessPFS” Help Topic). If you still can’t print using one of these browsers, please contact us at AccessPFS@ProfessionalFlooring.com to help resolve the issue.
A: You can search for items using keywords, e.g., manufacturer name, product description, color, size, etc. If you’re having trouble finding an item, just click on the at the top of the screen and let us help you find what you’re looking for.
A: Any items you place in your shopping cart will remain there until you place the order or clear the order – even if you log out. You can also Archive (Save) Shopping Carts. Archived Cart items do not stay in your open Shopping Cart. See Help Topic Archive Shopping Carts for more details.
A: Yes, you can Archive Shopping Carts and save them with your specific job names. Archived Cart items do not stay in your open Shopping Cart. See Help Topic Archive Shopping Carts for more details.
A: When a PFS representative gives special pricing, they will issue you a Quote#. When you get to the Checkout: Step 2 screen, there is a field to enter that Quote# and the pricing will be adjusted by PFS before the order is processed. If you were not given a Quote#, please contact your Account Rep.
A: If you have a product issue or return, please contact your local PFS Branch or your Account Representative. Returns subject to PFS approval and are subject to standard restock fees.
A: Contact your local PFS Branch as soon as you realize you need to cancel an order. Please provide your Account# and the Order Reference# if possible. We will do everything we can to accommodate your request if your order has not already been processed.
Q: When I check stock on an item, is it only showing me what is available at my local PFS Branch? Can I check stock at other branches?
A: All items pull from a ‘Warehouse Matrix’ which shows the inventory available in your local branch first, then checks other PFS distribution facilities in your region. When you place an item in your cart, AccessPFS will tell you which Branch(s) have inventory available and if product will transfer from another location.
If your branch does not have your selected item in stock, you will see this message: “Qty requested greater than regional stock options. *REPLACE* or continue to B/O at checkout.”
PLEASE NOTE: ‘B/O’ doesn’t always mean it’s coming from the manufacturer, it may be coming from another PFS location.
If an item is backordered from the manufacturer, you will see an estimated lead time on the Order Confirmation screen before you Submit your order. Stock availability, transfer information, and backorder lead times are detailed line by line for each item ordered
A: Your profile is not set to allow orders to be placed in AccessPFS. If you need access to order entry functionality, please contact your AccessPFS Controller, or email AccessPFS@ProfessionalFlooring.com
Q: What do I need to do if the AccessPFS features aren’t working properly, or I can’t see a new feature?
A: Clearing the cache and cookies in your browser may fix these problems. See Help Topic Clear Cache to Experience the Latest Version of AccessPFS.
A: Controllers can remove users via the Manage Users link located on the Home page. See Help Topic Controllers – How to Manage Users on your Account. Or you may send an email to AccessPFS@ProfessionalFlooring.com with the users first and last name, and your account number. Users are removed immediately after we receive the request.
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